Contact FaceRating

Where to reach us

The fastest route is the support bubble in the bottom-right corner of every page. Sign in and it opens a ticket that reaches the team directly. If a scan or a report looks wrong, attach a screenshot — it makes the answer much faster.

What to include

• The email on your account. It is how we find your order and your report.
• The scan or report in question. A screenshot of the result, plus the photo if you are comfortable sharing it. We delete anything you send once the question is closed.
• What you expected. The number you expected, and why.

Refunds

The Full Face Report is covered by a 7-day, no-questions money-back guarantee. Open a ticket with the email you paid with and we refund the order to the original payment method.

Privacy requests

To see what we hold about you, ask for a copy of your data, or ask us to delete it, use the same support channel with "privacy request" in the title. We never sell your photo, never share it, and never train models on it — the details are in the Privacy Policy.

Press and partnerships

Press and partnership questions go through the same channel, with "press" in the title.